FAQs

Who are we?

Maid in Melbourne is not a franchise. We are a 100% Australian, family owned and operated business. We have a wealth of knowledge gathered over ten years of experience in the residential and commercial cleaning industries. We value our clients and strive to provide the ultimate cleaning service. All of our Cleaners are thoroughly screened and trained to provide the high standard of cleaning our clients have come to expect.

What services do you offer?

We offer a range of cleaning services for the home or office. Whether you require a Regular service (daily, bi-weekly, weekly or fortnightly), Spring Cleans/One-Off Cleans or Vacating Cleans, we have a cleaning solution for you. Please refer to our Residential or Commercial Cleaning services pages for more details.

How does it work?

On booking your service, we find a suitable Cleaner and provide them with your details. We will then contact you as soon as possible to confirm arrangements. For your peace of mind, all the Cleaners we use are security checked and fully insured for Public Liability and Product Liability.

How much will it cost?

To find out, just enter your postcode into the Rate Finder on the right of the page.

How do I pay?

Payment is made directly to your Cleaner either by cash, cheques or direct debit. The Cleaner will in turn leave a receipt for you. Should you request to be invoiced there is an extra charge of 10% per service.

For commercial cleaning rates, please contact our office.

Is your service safe and secure?

At Maid in Melbourne we understand your concerns about safety and security. We have a thorough screening process that includes face to face interviews, police checks, identification checks and reference checks for your peace of mind.

How often do you service domestic homes?

We provide a weekly or fortnightly residential cleaning service depending on your preference. Some of our clients also prefer to have a bi-weekly service which allows you more time to focus on the more important things in your life.

Do you supply the cleaning products and equipment?

Residential cleaning – for hygiene reasons your Cleaner will use your products and equipment and they will advise you when you will need to replenish the products.

Our Cleaners will be happy to recommend products and are well-trained in the effective use of environmentally friendly products to keep your home or office free of harmful chemicals.

Do I need to be there when you clean?

We ask that you meet with your Cleaner prior to the first clean, giving you the opportunity to communicate your requirements and show them your equipment and products. It is your choice whether you wish to be there while they are cleaning. Most of our clients are happy to leave us a key and an alarm code which is completely confidential and is stored safely and securely.

What about my pets?

Please advise us in advance if you have pets, particularly dogs. Usually we ask that you make arrangements to ensure your pet won’t impede the work of our Cleaners.

Can I postpone my clean whilst I am away?

Definitely, all we ask is that you give us prior notice – at least 24 hours – so you do not incur any cancellation fees.

Can I change my Cleaner?

Great care is taken to allocate a Cleaner suited to your needs. In the unlikely event that you are not happy with your service, all it will take is a phone call to our office.

Do you guarantee the service?

We guarantee the quality of our service on the proviso that there is enough time allocated for the Cleaner to properly complete the job and that the job requirements were accurately communicated in the first instance.

Which suburbs do you service?

We service all of Greater Melbourne, including the following suburbs;

  • Abbotsford
  • Aberfeldie
  • Albert Park
  • Airport West
  • Ascot Vale
  • Avondale Heights
  • Bentleigh
  • Brunswick East
  • Brunswick West
  • Carlton
  • Carlton North
  • Chadstone
  • Clifton Hill
  • Coburg
  • Coburg East
  • Coburg North
  • Collingwood
  • Docklands
  • East Melbourne
  • Essendon
  • Fairfield
  • Fawkner
  • Fitzroy
  • Fitzroy North
  • Flemington
  • Footscray
  • Gladstone Park
  • Glenroy
  • Gowanbrae
  • Gowrie
  • Hadfield
  • Hampton
  • Hillside
  • Jewel
  • Keilor
  • Keilor Downs
  • Keilor East
  • Keilor Lodge
  • Keilor Park
  • Kensington
  • Kew
  • Macaulay
  • Malvern
  • Maribyrnong
  • Meadow Heights
  • Merlynston
  • Melbourne City
  • Merri
  • Middle Park
  • Moonee Ponds
  • Moreland
  • Newlands Estate
  • Niddrie
  • Northcote
  • North Melbourne
  • Oak Park
  • Oakleigh
  • Parkville
  • Pascoe Vale
  • Pascoe Vale South
  • Preston
  • Princes Hill
  • Reservoir
  • Richmond
  • Roxburgh Park
  • Royal Park
  • Rushall
  • South Yarra
  • St Kilda
  • Strathmore
  • Strathmore Heights
  • Sumner
  • Sydenham
  • Taylors Lakes
  • Thornbury
  • Tullamarine
  • Westgarth
  • West Melbourne

 

Please view our Terms and Conditions

Enquiry Form






testimonials

Dear Maid in Melbourne

Just wanted to say thanks very much for Monica & Jingshu. They did a fantastic job of our home I even saw them clean the window sills! The house  & bathrooms looked & felt really clean  & they kept in communication with me to let me know of any changes.  I am so relieved the house is now clean & ready for our daughter’s kitchen tea on the weekend ! They are a credit to your agency !

Thanks

Sharon

Sharon – Wantirna South

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